Day One.
Vasai Fort.
Purchase : Two bottles of Sprite.
Actual Price : 7 per bottle
Charged : 10 Rs.
Reason : Cooling charges.
When reminded about the pitfalls of overcharging, response was “I don’t care”
Demanded for a bill and he obliged by writing it on a piece of paper.
Day Two.
Gate way of India
Purchase: a bottle of mineral water and a soft drink.
Actual Price: 12 for Mineral water and 18 for soft drink.
Charged: 15 for Mineral water and 20 for soft drink
Reason. Cooling charges.
When he saw my SLR camera, and my insistence for the bill, he took me for a journalist and returned the excess. No bills here too.
Day Two.
Gateway of India
Purchase. A taxi ride from Gateway to Churchgate Railway Station
Actual Price: 13 to 15 according to traffic situation.
Charged. 26 Rs.
Reason. The cabbie took me on a round about way, thinking I don’t know my way around there. He took me to Nariman Point first then turning right to Churchgate station.
So much for consumer protection and “jaago grahak jaago” advertisement campaign.
Now I am planning to do a repeat of this with some officials. Can anyone give an advice as to how to go about it and whom to contact? Phone numbers in the respective areas are appreciated.
6 comments:
Some months ago I tried the tollfree consumer help line thats given below the "Jaago grahak jaago" ads. Nobody picked up. Anyway, there was a big expose on overcharging customers and it didn't result in anything. Only thing that happened was that the reporters were just "roughed up" on camera.
As much as I suspected. So is there any hope with this RoI act? (Right to info). I have made an online complain at one of these forums and lets see.
there was but i think there were recent changes in some laws which kinda crippled it.
:P
Well, it happened to me as well the first few days i was in mumbai... I guess it was written on my face that i am a god-forsaken mallu lost in topsy turvy mumbai...
:)
..Me
There is still some hope left. here is what I recieved from the core team
Dear Sir ,
Thanks for your mail .
In case you wish to register a new complaint , kindly do so at our site www.core.nic.in giving complete details .
However if it is an old complaint , please inform the reference number of our letter .
We shall take up your complaint with the Legal Metrology Deptt., by writing a letter to them.
Thanking You ,
Yours sincerely ,
A K Chandra
Senior Manager – Complaints Group
I lodged the complaint again. let's see.
I was posted to Mumbai for 6 months, I left promising myself, never to come back.
I was cheated everyday of the 6 months, either by the autowala, shop owners,even the telecom...the beaurocracy was too much to bear, To change a prepaid to postpaid phone, giving my credit card, so they can automatically charge my card, they still needed a proof of my address, to ensure that I get my phone bill!!! and they didn't accept the tenancy agreement my company had with the landlord..
I would never, never, never go to Mumbai
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